We will do our best to deal with your problem as soon as possible. Just fill in the ticket with your questions at our Support Center and send it to us. How to connect the Sricam SP012 IP camera to phoneįor Gearbest customers: If you've purchased the Sricam SP009 IP camera from us, but the guide doesn't solve your issues, please do not hesitate to get in touch. Troubleshoot Sricam SP012 IP camera issues How to watch Sricam IP camera live video on PC How to connect Sricam SP009 IP cam to the smartphone App Alternatively, you can contact the after-sales service for further assistance, exchange, refund, or sending it back the factory to repair. The Hikvision default password usually is the most wanted one but it only works for old models since the new. This password list is for old IP camera models or cameras which still have old firmware. You can take it to a digital product repair center to check and repair. Due to security issues in the past, most of the new IP cameras don't have a default password and you have to create one during the installation. If none of the methods work, the most possible reason is the camera's card slot or other component is broken.Once the above ways make no sense, please contact the after-sales service to supply the camera's ID and password, the camera's engineer can test it for you, but make sure the camera's online during the troubleshooting test.Maybe the TF card is broken, you can change another TF card to have a try.and all the communication ways are for free. It applies advanced network transmission technology Cloudlink P2P, which makes remote monitor and video call easier than ever before, and offers you a best choice to keep an eye on your family and friends anytime anywhere. If so, you can copy the stored videos and pictures to other external space such as the PC to release the space for new recorded videos. APCamera is a free App which is customized for P2P IP camera. Maybe the TF card storage is full, you can check it in the camera's Setting - SD information. Insert the TF card in a card reader and connect it to a PC, and then right click the mouse on the SD card disk to change its property there.
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